Whether you are choosing a compressor, planning an installation or supporting an existing Pneumatix machine, start with the pathway that matches what you need.
Choosing a Compressor
Compare PM10, PM20 and PM30, review sizing guidance or ask Pneumatix to help assess the application.
Installation Planning
Review electrical supply, ventilation, receiver, air treatment, pipework and commissioning guidance.
Existing Product Support
Access current controlled documentation and technical support for Pneumatix equipment already in service.
Warranty, Parts and Service
Find approved service-provider pathways, spare-parts guidance and current warranty information.
Already working with a dealer?
Continue directly with your supplying dealer where that relationship is already in place. Pneumatix can support the technical discussion where additional product or system input is required.
Service and warranty pathway
Warranty and service work is performed through approved service providers. Contact the supplying dealer, an approved service provider or Pneumatix with the model, serial number, operating hours and a clear description of the issue.
Spare parts and service items
Spare parts are available through approved service providers and the dealer network. Accurate model and serial information reduces the risk of selecting an incorrect part.
Commissioning documentation
A commissioning or communications sheet is required. Final warranty and commissioning conditions must follow the current approved Pneumatix documentation. Do not rely on an older website statement or retailer description.
Information to provide when requesting support
- product model
- serial number
- operating hours
- site and contact details
- fault or symptom
- controller message or code
- photos where useful
- recent service history
- supplying dealer if known
Frequently asked questions
Who performs Pneumatix service work?
Warranty and service work is performed through approved service providers.
Can I contact the dealer first?
Yes. Customers can continue directly with their supplying dealer.
Where can spare parts be purchased?
Spare parts are available through approved service providers and the dealer network.
What should I provide for a technical enquiry?
Include the model, serial number, operating hours, controller message, symptoms and relevant photos.