Pneumatix supports the compressor after supply through approved service providers, technical product support and access to spare parts through the service and dealer network.
Start with the supplying dealer where appropriate
Customers can continue directly with the dealer or distribution partner that supplied the compressor. Pneumatix can assist where product identification, technical review or another support pathway is needed.
Service and warranty work
Warranty and service work is performed through approved service providers. Do not arrange unapproved warranty work on the assumption that it will be covered. Contact the dealer, approved service provider or Pneumatix before proceeding where warranty may apply.
Information required for support
- public product name and technical model
- serial number
- installation address
- commissioning date and document where available
- operating hours
- fault or symptom
- controller messages
- photos or video where useful
- recent service history
- supplying dealer
Spare parts and service items
Spare parts and service items are available through approved service providers and the Pneumatix dealer network. Use the exact model and serial number when requesting parts. Similar-looking parts or filters should not be assumed interchangeable.
Replacement inline-filtration elements support ongoing air-quality maintenance. The current product documentation identifies the correct element for the installed filter housing.
Service schedules
Service intervals and parts should follow the current model documentation and operating conditions. High dust, heat, operating hours or process conditions may justify more frequent inspection.
Commissioning and warranty requirements
A completed commissioning or communications sheet is required. Additional warranty, commissioning and service conditions are governed by the current approved Pneumatix warranty documentation.
Major serviceability
Where applicable, the packaged dryer section and the complete motor and air-end enclosure can be replaced as assemblies. This arrangement is intended to make major service or replacement more practical for suitably qualified technicians.
Frequently asked questions
Can any compressor technician perform warranty work?
Warranty work is performed through approved service providers. Confirm the pathway before work begins.
Where can I buy service parts?
Through approved service providers and the dealer network.
What if I do not know the model?
Provide a clear photo of the rating plate and serial number so the product can be identified.
Is the commissioning sheet optional?
The current direction is that it is required. Final conditions follow the approved warranty and commissioning documentation.
Send the model, serial number and support details
Providing complete information at the start helps the dealer, approved service provider or Pneumatix identify the correct parts and support pathway.